At Reflectra Studio, we respect your privacy and are committed to protecting the personal information you provide when you browse our website, place an order, contact us, or interact with our marketing.
1. Information We Collect
We may collect information you provide directly to us, including your name, phone number, email address, shipping address, order details, and information you provide when communicating with our support team.
We may also automatically receive certain technical and usage information when you use our website, such as device information, browser information, IP address, pages viewed, and interactions with the website. Cookies and similar technologies may be used to operate the website, understand website activity, and improve our marketing.
2. How We Use Your Information
· To process, confirm, and deliver your orders.
· To communicate with you about your orders, delivery, support requests, and other service-related matters.
· To provide customer support and resolve issues.
· To improve our products, website, customer experience, and services.
· To send promotional offers, product updates, and marketing communications where permitted.
· To understand website usage and measure the effectiveness of advertising and marketing.
· To prevent fraud, misuse, unauthorized activity, and security threats.
3. Promotional Communications
If you provide your contact information, Reflectra Studio may use it for future promotional and marketing communications. You can opt out of promotional communications at any time by using the unsubscribe option provided in a marketing message or by contacting us directly.
Opting out of promotional communications does not prevent us from sending essential service communications relating to an existing order or customer-support matter.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to keep the website functioning, understand visitor activity, improve performance, and support advertising and remarketing. Some technologies may be provided by third-party services used by our website or advertising platforms.
5. Sharing of Information
We do not sell your personal information as a standalone product. We may share information with service providers and business partners where reasonably necessary to operate our website, process payments, fulfill and deliver orders, provide customer support, analyze website performance, or conduct marketing and advertising.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and support legitimate business purposes.
8. Your Choices
You may contact us to ask about the personal information we hold about you, request correction of inaccurate information, or opt out of promotional communications. Certain information may need to be retained where required for legitimate business or legal purposes.
9. Third-Party Services
Our website may contain or use third-party services, applications, payment providers, analytics tools, advertising platforms, or links to external websites. Their handling of information is governed by their own privacy policies and terms.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements. The updated version will be posted on this page with a revised update date.
11. Contact Us
For privacy questions or requests, contact Reflectra Studio:
WhatsApp: +92 329 3024561
Email: reflectrastudio@gmail.com
