Reflectra Studio creates and supplies mirrors and glass décor products. Because many of our products are made, prepared, packed, or customized specifically for customers, our return and refund policy is limited to the circumstances described below.
1. Change of Mind
We do not accept returns, refunds, or exchanges because of a change of mind, personal preference, incorrect measurements provided by the customer, or a decision that the product is no longer wanted after the order has been confirmed.
2. Damaged Products
If your order arrives damaged, you must contact Reflectra Studio within 24 hours of delivery. A clear, continuous unboxing video is mandatory. The video must show the package in its sealed condition and continue through the opening and complete unboxing of the product.
Claims submitted without the required unboxing video may not be accepted because the video is necessary for us to assess whether damage occurred before or during delivery.
3. Wrong Product
If you receive a product that is materially different from the product ordered, contact us within 24 hours of delivery and provide clear photographs and video evidence. We will review the claim and, where the error is confirmed to be ours, arrange an appropriate replacement or other resolution.
4. Custom Orders
Custom-sized, custom-designed, personalized, or otherwise specially produced orders are strictly non-refundable and non-exchangeable once the order has been confirmed or production has commenced. Customers are responsible for ensuring that measurements, specifications, design selections, and other custom requirements supplied to Reflectra Studio are accurate.
5. Inspection and Claim Review
All damage or wrong-product claims are subject to review by Reflectra Studio. We may request additional photographs, videos, order information, packaging information, or other reasonable evidence before approving a claim.
6. Unauthorized Returns
Please do not send a product back without first contacting Reflectra Studio and receiving return instructions. Unauthorized returns may not be accepted or processed.
7. Refunds
Where Reflectra Studio approves a refund, the applicable refund amount and method will be communicated to the customer after the claim has been reviewed. A refund is not automatically available simply because a customer requests one.
8. Contact Us
For a damage or wrong-product claim, contact us as soon as possible and within 24 hours of delivery:
WhatsApp: +92 329 3024561
Email: reflectrastudio@gmail.com
